TERMS AND CONDITIONS

Last updated: 07/04/2020

WEBSITE TERMS AND CONDITIONS for www.rejuvlab.com and www.rejuvlab.shop.

These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. SITE ACCESS

1.1 You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible only if you have registered.

2. USE OF WEBSITE

2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

3. SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4. VISITOR CONDUCT

4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2 When using this website you shall not post or send to or from this Website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

5. LINKS TO AND FROM OTHER WEBSITES

5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

(b) you do not misrepresent your relationship with us or present any false information about us;

(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6. DISCLAIMER

6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

7. EXCLUSION OF LIABILITY

7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

7.2 Nothing in these Terms shall exclude or limit liability for

(i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977);

(ii) fraud;

(iii) misrepresentation as to a fundamental matter; or

(iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

8. OUR CONTRACT

No contract exists between you and REJUV LAB LONDON for the sale of any products until REJUV LAB LONDON has received and accepted your order and has received payment in full (in cleared funds). Once REJUV LAB LONDON does so, there is a binding legal contract between us.

When you place an order to purchase a product from REJUV LAB LONDON, we will send you an acknowledgement of you order via email, which will contain the details of your order.

Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.

Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.

All orders are processed in GBP (Great British Pounds) and refunds will be made in GBP. REJUV LAB LONDON cannot be held responsible for any exchange rate charges on foreign orders at the point of processing a refund. This is the responsibility of your bank or credit card processing company.

REJUV LAB LONDON reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.

The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer's guidelines and recommendations. REJUV LAB LONDON accept no responsibility for products other than supply and delivery to the customer.

All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, REJUV LAB LONDON cannot be held responsible if a product reacts with your skin. In the instance that a reaction occurs, a reaction form must be completed (from REJUV LAB LONDON and on some occasions the manufacturer), fully and accurately. This will then be sent on to the product manufacturer and the outcome is at the manufacturers discretion.

9. PRODUCT DESCRIPTIONS, PRICING OF PRODUCTS AND PROMOTIONS

The description and price of the products listed on our website will be up to date at the time you place your order. Product descriptions and prices may change without notice.

Prices all include VAT. Product prices are the same whether purchasing in clinic or through the Internet on our online store. Product descriptions on the REJUV LAB LONDON website are provided by the manufacturers/distributors, but please remember the descriptions relate to individual products and results and reactions on the skin will vary widely depending on other products they are used in conjunction with.

Please also bear in mind any medications including prescription creams, tablets, hormonal body changes and clinic/beauty facials can also affect the results and reactions. It is the customer’s responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described and REJUV LAB LONDON cannot take responsibility for any adverse reactions.

The majority of products are in stock, however if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 7 working days of receipt of your order then we will either contact you within the said 7 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund.

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, REJUV LAB LONDON will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If REJUV LAB LONDON does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, REJUV LAB LONDON will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.

Product photographs and listed ingredients on our product listings are intended as a guide only.

Any promotions for a free gift are strictly available on a basis of 1 per customer. Free gift promotions are strictly subject to availability.

REJUV LAB LONDON reserve the right to send an alternative product of equivalent or greater value, should the advertised gift be unavailable for any reason (e.g. out of stock).

A free gift cannot be applied to any orders that do not enter the relevant code at checkout or on orders that were placed before the promotion started. Our free gift promotions are available on a basis of 1 free gift per customer, whilst said promotion is running. Any promotions where the gift is automatically added to your basket, are only available on a basis of 1 per customer. Any customers deemed to be placing multiple orders in an attempt to receive more than 1 free gift will only be sent 1 gift in total.

REJUV LAB LONDON reserve the right to refuse the use of unofficial discount codes or cashback promises.

REJUV LAB LONDON reserves the right to withdraw or amend a promotion at any time and without notice.

10. GOVERNING JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

11. OUR DETAILS

Our business’s name is: Rejuv Lab London

Our business address is: 4 Harley Street, London, W1G 9PB.

Our VAT registration is: GB335702513

Our contact details are: 0208 076 5135

RETURN POLICY

Return or exchange an item - our 100% money back guarantee.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.

Please note: Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

DELIVERY POLICY

UK shipping only. Delivery takes 5-7 working days at a cost of £10.20. Delivery charges are only refundable where goods are faulty and a refund is made.

This privacy notice may be updated at any time so we recommend you review it regularly. Questions, comments and requests regarding this privacy notice are welcomed or, if you want to make a complaint please write to: REJUV LAB LONDON, Ground Floor, 4 Harley Street, London W1G 9PB or by emailing info@rejuvlab.com.